Do I have to pedal?
YES – if you are riding an electric-assisted bike. Electric-assist systems amplify your pedalling power – simply put: no pedalling, nothing to amplify.
There are systems, however, which are throttle-operated and pedalling is not necessary.
How fast does it go?
The electric-assist is governed at 32km/hr and won’t assist beyond this point – but just like any other bicycle you can always pedal harder and faster.
Can I make it go faster?
As mentioned above: you can always pedal harder and faster beyond the governed 32km/hr. Never use “speed tuning” devices or applications as this will void your warranty and might compromise the entire system.
Can I ride in the rain/snow?
YES – motor and battery are waterproof if not modified or “adjusted”.
Can I wash my e-bike?
YES – gently! Never use a pressure washer and never “shower” your bike from the side. That way you push dirt into bearings and can contaminate your rotors. A good wipe-down is usually all it needs.
How heavy is an e-bike?
E-bikes can weigh 23kg/50lbs and more; for comparison, a full-suspension mountain bike is about 13kg/30lbs.
Can I put my e-bike(s) on a car rack?
Generally spoken – why not?!
Make sure your rack’s weight limits are not exceeded (e-bikes are heavier than normal bikes) and you can secure the bikes. Also, always take off the battery and your bike computer (if removable).
Some brands, like Thule, offer e-bike specific racks.
How far can I go?
General range is between 70 and 150km – based on the power mode/assist level used – depending on terrain, and other riding conditions such as wind, tire pressure and whether you transport heavy grocery shoppings or just a light bag.
How long does the battery last?
That depends on mileage, usage, terrain, and so on. If you are riding fairly flat terrain pushed by a nice tail wind you will experience a more extended range of the battery than climbing up mountains with heavy head wind every day.
Can I buy a new battery and how much is it?
Batteries these days offer high energy density, extensive mileage, long service life and easy handling. A new battery (Bosch, Specialized Turbo and similar) starts at $1000, depending on performance.
– due to the technological progress in the e-bike sector, costs for batteries might change over the course of the next years. The price quoted above provides a rough point of reference only.
How heavy is the battery?
Most systems have similar battery sizes and the Bosch battery, for example, weighs approx. 2.5kg/5.5lbs.
How heavy is the motor?
Mid-drive motors weigh approx. 4kg/9lbs.
What does warranty cover – and for how long?
Depending on the manufacturer warranty can differ between the actual bike frame and the electric system. Bosch, for example, offers a 2-year warranty on battery/motor if serviced by a certified Service Centre.
What is the lifespan of an e-bike battery?
In general, with regular use, an electric bike battery becomes less efficient after 3 to 5 years.
Where should I store the battery in the winter?
If your e-bike lives outside or in an unheated garage/shed you should take the battery inside (for charging or storing over night) when temperatures drop below zero (Celsius). If you are putting your e-bike to hibernation over the winter – store the battery inside at room temperature at about 30-60% charged. That optimizes battery life.
How long does it take to charge the battery?
A full charge can take between 3 and 6 hours, depending on the system. The Bosch system, for example, takes about 2 hours to charge an empty battery back to 50%.
Does the battery recharge while riding?
NO – not if you are riding an electric-assisted bike.
Some systems do rejuvenate a little power when braking or downshifting – very minimal, however.
Can I buy a new motor and how much is it?
A new motor (mid-drive/hub) involves about the same costs as a new battery/power pack – $1000 and up.
– due to the technological progress in the e-bike sector, costs for motors might change over the course of the next years. The price quoted above provides a rough point of reference only.
Please note that not all of the information provided above reflects the latest state of the art (pricing, systems, performance), since technology in the (e-)bike industry is constantly evolving – we are trying to stay up to date as best as we can.
If you have any questions or are looking for more information about electric-assisted bikes, which systems we carry and are certified in servicing, please contact us by either coming to the store, giving us a call or sending us an email.
1990 Oak Bay Avenue, Victoria, BC | phone 250-598-4111 | email@example.com